Frequently Asked Questions

Frequently Asked Questions

What is your payment policy?
  • A deposit of 25% of the reservation amount is required at booking. Guests should contact customer service to pay a 25% deposit. The full amount is due 60 days before arrival.
  • Guests who book on the website will pay the full amount at the time of booking.
  • More than 60 days before arrival: 25% of the total is non-refundable.
  • 30–60 days before arrival: 50% of the total is non-refundable.
  • Within 30 days of arrival: The reservation is fully non-refundable.
  • Cleaning fees range from $450 to $800, depending on the unit size.
  • Yes, available upon request for an additional fee.
  • Yes, we can schedule hot tub or pool cleaning for an additional charge.
  • Please provide at least 48 hours’ notice for this service.
  • Contact us directly, and we’ll assist in securing additional cabins.
Do you provide a Pack and Play?
  • Yes, a Pack and Play is available for your convenience.
  • Yes, a high chair is available.
  • Ample parking for 6-7 cars directly in front of the cabin.
  • Yes, the pool is indoor and heated.
  • Yes, there’s a gas grill connected directly to a propane tank.
  • Yes, we have both indoor and outdoor fire pits.

Extra spacious cabins featuring:

  • Sleeper sofa
  • PlayStation 5 area
  • Foosball table
  • Front and back decks with scenic views
  • Fire tables (coming soon)
  • Yes, our cabins and community are kid-friendly.
  • Not included, but available upon request for an extra fee.

We provide:

  • Linens and towels
  • Soap, shampoo, conditioner, body wash
  • Hand soap, kitchen soap
  • Laundry detergent and dryer sheets
  • No, but all TVs are smart TVs, so guests can log into their own accounts. Live TV is not available by default, but guests can access live TV by using their own TV provider login through supported apps.
  • Yes! Book up to 19 cabins (up to 40 cabins in special cases).
  • Each cabin accommodates 18-30 people.
  • 5-bedroom cabin for large groups (sleeps 28).
  • 5-bedroom (sleeps 18).
What is Smith Creek Reserve Waterpark Seasonal Closure Policy?
  • Yes, Rambling River Waterpark is open and available exclusively to guests staying at Smith Creek Resort within the Smith Creek Reserve community.
  • 10 AM to 10 PM and cant extend if guests are still enjoying. Closes at 10 PM.
  • No, it’s exclusive to community guests.
  • Rambling River Waterpark is an exclusive amenity located within the Smith Creek Reserve community in Pigeon Forge, Tennessee. While it doesn’t have a standalone public address, it’s situated just about 1 mile from the Pigeon Forge Parkway and only minutes from Dollywood.
  • There’s no entry code for the water park, but someone will be at the desk to assist you when you arrive.
  • No, access is included with your reservation.
  • No, please bring towels from your cabin.
  • Yes, it’s a short 2-3 minute walk, safe for kids.

Key guidelines include:

  • Access is exclusive to registered guests.
  • No lifeguards are on duty; guests swim at their own risk.
  • Children under 14 must be accompanied by an adult.
  • Children under 48 inches must wear a US Coast Guard-approved life jacket.
  • Appropriate swimwear is required; certain clothing items are prohibited.
  • Water shoes are mandatory on the splash pad.
  • Outside food and drinks are allowed in small coolers (16 qt or less); glass containers and large coolers are prohibited.
  • Food and drinks are permitted only in common areas, not in the water.
  • Guests must bring their own towels and sunscreen.
  • The water park is an exclusive amenity available free of charge to guests staying at Smith Creek Resort. It is not open to the general public.
  • The outdoor movie theater operates on a set schedule with selected films provided by the resort. Bringing and playing personal movies is not accommodated.
  • The pickleball court is available for guest use during designated hours. Late-night play, such as at 1 AM, is generally not permitted to ensure a peaceful environment for all guests.
  • The waterpark is fully operational and available exclusively to registered guests of Smith Creek Reserve.
  • About 3-4 miles (~10-minute drive).
  • About 10 minutes by car, depending on traffic.
  • Only half a mile away, providing quick access.
  • Very close, with the entrance near Olive Garden.
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