In-Stay Cleaning Services

Yes. Every reservation includes a full professional cleaning before arrival — the cabin is deep cleaned, sanitized, set with fresh linens and towels, stocked with starter essentials, and inspected before check-in. There is no extra charge for this standard turnover.

Like most luxury cabin rentals, standard reservations don't include daily cleaning. Your cabin is fully prepared before you arrive, and the space is yours to enjoy privately. If you'd like additional service partway through your stay, our In-Stay Cleaning Services — the Mid-Stay Refresh and the Evening Turndown Service — are designed for exactly that.

The Mid-Stay Refresh is a full refresh: fresh linens throughout, complete hot tub service, and a top-to-bottom tidy. The Evening Turndown is a lighter, evening touch: beds prepared, fresh towels, tidied common spaces, and a signature leave-behind, done in the early evening while you're out. Choose the Refresh for a thorough mid-trip refresh and the Turndown for an evening hotel-style experience.

It's especially popular with large groups and family reunions, where linens and the hot tub get heavy use. Most guests schedule it for around the midpoint of their stay, and adding it at the time of booking guarantees your preferred timing.

Both services require at least 24 hours' notice. The Mid-Stay Refresh is best arranged at booking or as early as possible so we can reserve your window — and note that the hot tub portion needs a 90-minute on-site window to drain and refill.

You can add services when you book your cabin, call our team at (865) 325-9251 to add them to an existing reservation, or message our guest team during your stay. Adding at booking is the easiest way to lock in your preferred schedule.

The Evening Turndown is scheduled between 7 and 9 PM, typically while you're out for dinner. The Mid-Stay Refresh is arranged during the day at a time that works for you, allowing a 90-minute window for the hot tub service.

Not necessarily. The Evening Turndown is usually done while you're out, but our team can work around you. For the Mid-Stay Refresh, we simply need access to the bedrooms and the hot tub; many guests plan it around an outing or a day at the water park so it's completely seamless.

Absolutely. The Evening Turndown can be scheduled for a single night or several nights of your stay, and you're welcome to combine it with a Mid-Stay Refresh. Just let us know your preferred dates and we'll arrange it.

If you'd like fresh linens and towels during your stay, just reach out to our guest team and we'll do our best to help.

It is — every hot tub is drained, chemically balanced, and refilled as part of our standard pre-arrival turnover. The hot tub service within the Mid-Stay Refresh is an optional mid-trip re-service, so the water stays just as fresh through the rest of your visit.

In-Stay Cleaning Services are generally available seven days a week, subject to availability and scheduling. During peak periods and holidays, we recommend booking as early as possible to secure your preferred day and time.